SERVICE WITHOUT DOWNTIME
Replacement Laptop During Repair
When your computer comes in for repair, you don’t have to be left without a device. For the duration of the repair you can borrow a fully working replacement laptop from us — and keep working without interruption.
If your drive is working, we can fit it into the replacement laptop — you get your system, your files and your programs right away.
✓ No downtime at work
✓ Your files available right away
✓ Simple procedure
✓ Returned after the repair
Why use a replacement laptop?
Zero downtime at work
You keep working, studying and staying in touch with clients without waiting for the repair to finish.
Your own environment, not a stranger's
Moving your drive over means your Windows, your settings and your saved passwords — no reconfiguring.
Access to your files right away
Documents, photos, projects — everything exactly where it was.
Your programs ready to work
Installed apps, licenses and configurations stay untouched.
For businesses and individual customers
Employee, freelancer, student — everyone can keep going with their tasks.
A calm repair, no rush
We diagnose and repair your device thoroughly, without you feeling time pressure.
Your drive in the replacement laptop — how does it work?
1. We check the drive
When we receive the device, we assess whether the drive is working and fit for a temporary move.
2. We fit it into the replacement laptop
If possible, we install your drive in the replacement device.
3. You work as usual
You boot up your system, your files and programs — no difference in your daily work.
Note: this isn’t always possible — it depends on the drive type, connector, encryption and the condition of the drive itself. If moving the drive isn’t an option, you still get a working replacement laptop with a basic, ready-to-use system.
Who is the replacement laptop for?
Businesses and employees
One computer being down doesn't stop the whole team's work.
Remote work and study
You keep up with classes, online meetings and ongoing projects.
Freelancers and specialists
No downtime means no lost jobs or missed deadlines.
Individual customers
Everyday matters, staying in touch with family, paying bills — without interruption.
How to arrange it? — 4 simple steps
1. You report the repair
You describe the fault in the form or by phone.
2. You mention you need a laptop
You flag this when reporting the issue or when talking to us.
3. You pick up the replacement laptop
We agree together on the loan terms for the duration of the repair.
4. You return it after the repair
You pick up your own working device and hand back the replacement.
Fair terms: rules of the loan
Availability of replacement laptops depends on the current state of our device fleet — a free unit isn’t always on hand, so it’s best to ask right away when reporting the repair. We agree the exact loan terms (duration, any deposit) individually — we want you to know the rules before you take the device home. Moving your drive into the replacement laptop depends on its technical condition and isn’t always possible.
Frequently asked questions
Is the replacement laptop paid?
We agree the terms and any cost of the loan individually when you report the repair — you’ll know them before you take the device.
Can my drive always be moved?
It depends on the drive type, connector, encryption and its technical condition. We check this when we receive the device and tell you plainly whether it’s possible.
How long can I use the replacement laptop?
For the duration of your device’s repair — we keep you updated on progress so you know when the return will happen.
Is a replacement laptop available immediately?
Availability depends on the current state of our replacement device fleet — it’s best to ask right away when reporting the repair.
What if my drive is also damaged?
Then you get a replacement laptop with a ready basic system, and we additionally attempt to recover data from your drive, if possible.
Don't be left without a computer
Report the repair and ask about a replacement laptop — we’ll check availability and whether your drive can be moved before the repair even starts.